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  • Views from the flipside
  • We're celebrating Customer Service here at LDF

Views from the flipside

  • 90% of customers say buying decisions are influenced by online reviews

  • The UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction - 28% of customers express a preference for the highest levels of customer service even if it costs them more

  • According to Deloitte, 85% of companies view customer experience delivered by the contact centers as a competitive differentiator

service.pngComing to the end of 2016, we are eagerly awaiting our 500th Feefo review to land. Just a year after introducing the global feedback engine, Feefo to track our performance, and gather customer feedback, we are seeing reviews pour in each week. With a 4.9 out of 5 star rating, it is evident that our customers are delighted with the outstanding customer service they receive from us. 

When you speak to your dedicated Account Manager and your deal is processed, have you ever thought about the countless number of other people it takes to put through your application as quickly as we do? 

Behind every great sales team there needs to be an award-winning support function, working tirelessly to process your deal with a speed and efficiency.

So, who’s involved with your deal?

deal-timeline-thumb.png(Click to view larger)

Application Made – Admin, Sales, Marketing
Documents Sent – Admin, Sales Support
Application Approved – Credit, Sales Support, Compliance, AML
Documents signed and Returned – Admin, Sales Support
Deal Processed – Sales Support
Payment Made – Payouts
Aftercare – Customer Service and Collections

In recognition of all the hard work our staff put in to getting your deal processed, we are pleased to launch our ‘Celebrate Service’ campaign. Designed to highlight some of the exceptional reviews our customers have left commending our exceptional customer service.

Well done to everyone in the team; roll on our 500th review!

About Us

Why choose White Oak UK?

  • No red tape, so you can receive funds in as little as 24 hours
  • We accept 4 out of every 5 applications
  • Apply quickly and easily with E-sign loan documents
  • You’ll always speak to the same person
  • Free up cash flow for other areas of your business
  • Tailored finance agreements to suit your specific needs

Views from the flipside

What our customers say

We could not have been happier. Banks as usual were a nightmare - they took over six weeks to eventually refuse for vague reasons unexplained. White Oak UK were professional, helpful, friendly, and best of all, fast.

credit-awards2018 Winner - Flintshire Business Awards leasing-life-award2018 leasingworld2018-1 SME Awards - Alternative Funder of the YearInnovator of the Year 2016Business Comparison Asset Finance Lender Award Growing Business Award - Amazon