We have a new milestone to celebrate at LDF Group, as we have won the Feefo Gold Service accolade, awarded to us in the 2017 Trusted Service Awards.
The awards recognise businesses that deliver exceptional experiences, as rated for by real customers – our customers. Feefo collates the feedback independently and bases the rating upon performance.
Since introducing Feefo into our business last November, our Feefo service rating of 4.9 out of 5 stars has remained consistent, with over 500 reviews that we are incredibly proud to showcase.
Andrew Mabbutt, CEO at Feefo, comments: “We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first.”
“We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.”
It’s thanks to you, our customers, that we can boast a Gold Trusted Service.
Trust and credibility are an important part of the service we provide, thus giving customers, new and existing, the confidence to use LDF for their financial needs. Our Account Manager’s take the time to fully understand your business, whilst providing business loans that eliminate red tape and are not restricted and rigid like the banks.
“Being recognised for the Feefo Gold Service award just completes the successful year that we had in 2016. The fact that this award comes from you, our customers makes it all the more special, as it is testament to all the hard work our employees put in each day to deliver the best service possible.We are very conscious that the raw material that we provide I.e cash is available from many sources and that our clients will only choose to deal with us because of the service and experience we can offer. We really couldn’t have done this without you, and will continue to go above and beyond for our customers throughout the rest of 2017.” Peter Alderson, LDF Group Managing Director
Take a look at some of our favourite reviews, below:
“Mark Paddock, our relationship manager has taken the time to fully understand our business and has made this and other transactions for the business with LDF a professional and enjoyable experience.” - Thornsett London Limited
“Excellent service, quick easy and efficient as always. John Fewtrell is most professional and a pleasure to do business with him.” – Tubbs & Co