We work with thousands of small businesses every year and we're proud to have been rated as a Feefo Gold Trusted Service provider for the last three years. This year however, we’ve gone one better and we’re thrilled to announce White Oak UK have been recognised with their highest accolade – the all-new Platinum Trusted Service status!
Introduced for the first time this year, the Platinum Trusted Service award recognises those businesses that go above and beyond to consistently provide excellent service.
To qualify for Platinum status a company must have received Feefo’s Gold Trusted Service status* for three or more consecutive years.
Carl D’Ammassa, Chief Executive UK & Ireland at White Oak, said:
“We are exceptionally proud that since we started asking our customers to rate our service, back in 2015, we’ve maintained a 4.9 out of 5-star rating with Feefo and as a business based on developing lasting and trusted partnerships with our customers, providing a first-class experience is vital to us.
"The fact that this award comes directly from our customers feedback makes it even more special to us.
"It is testament to the hard work our employees put in every day to consistently deliver the best service possible, something we believe sets us apart.”
Our Feefo Journey
The importance of online reviews
There are three key reasons that underline the importance of online reviews to businesses:
- Improved customer service. Listening to what your customers say about you, good and bad helps you embrace development.
- Increased credibility and social proof. Potential customers like to know someone else has had a good experience before making an important decision on whether to use a service or brand.
- Review sites are becoming more commonplace. According to Feefo’s Consumer report 2019, 96% of people read or use reviews in some way before making a purchase or selecting a service. It’s an essential part of the decision process across multiple sectors.
Can you trust reviews?
In a lot of cases, the answer is no! As well as being a forum for honest reviews, some sites are open to non-customer reviews which can reduce their validity. At White Oak UK, we choose to work with Feefo, an independent reviews provider, to ensure our reviews are the real opinions of real businesses.
Feefo are committed to collecting legitimate customer feedback on our behalf.
To prevent people from leaving dishonest or fake reviews, Feefo contact customers directly following their experience with us and invite them to leave a review. That review, whether good or bad, is then uploaded to the White Oak UK Feefo page for all to see.
You can find all our latest reviews here.
A big thank you
Being a successful recipient of the Feefo Platinum Trusted Service Award is only possible thanks to all the many thousands of customers who have reviewed and rated our service over the last 5-years and for that, we are exceptionally grateful.
*To qualify for Gold Trusted Service each year, a company must have collected at least 50 reviews between January 1st and December 31st in 2017, 2018 and 2019, and achieved a Feefo service rating of at least 4.5 out of 5.