• Corporate-Collections-Officer
  • Vacancy

    Corporate Collections Officer

    We're looking for a great communicator with proven knowledge and experience of working in a collections role to join our busy team in our Ewloe (near Chester), Manchester or Glasgow office.

Corporate Collections Officer

Location: Ewloe (near Chester), Manchester or Glasgow

Role & Key Responsibilities

  • Collection of the company’s arrears cases in particular those relating to higher value/ticket, hard asset cases
  • Principal collections resource for White Oak UK, dealing with both internally and externally generated requests
  • Corresponding by phone, email and letter to external customers and stakeholders
  • Providing support to the Head of Collections as and when required
  • Contacting clients regarding outstanding payments for services through immediate payment or by setting up payment plans
  • Collecting customer payments in accordance with payment schedules
  • Provide collections assistance to our funding partners and be a point of contact for them
  • Deliver a consistent and professional level of service at all times
  • Achieve set revenue targets and call quality objectives
  • Handle each call promptly and in the correct manner, updating records accordingly
  • Input customer related data accurately and efficiently
  • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified
  • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
  • Follow Company policies and procedures at all times, ensuring that legislative requirements are met

Core Skills and Knowledge

  • Excellent communication skills in all forms; confident telephone manner and excellent customer service skills
  • Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties
  • Ability to identify potential high-risk cases in particular those where assets are at risk
  • Proven knowledge and experience of working in a collections role
  • Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts
  • Experience of asset finance collections preferable
  • Experience of working in a fast-moving environment and ability to work under pressure
  • Have the ability to relate to people from a variety of different backgrounds
  • Be persuasive, persistent and self-motivated
  • Show empathy, assertiveness, tact and resilience
  • Good numeracy and literacy skills
  • Capable of working independently as well as part of a team
  • Excellent organisational and time management skills
  • Attention to detail
  • Computer literacy

Apply Now

Why choose White Oak UK?

  • No red tape, so you can receive funds in as little as 24 hours
  • We accept 4 out of every 5 applications
  • Apply quickly and easily with E-sign loan documents
  • You’ll always speak to the same person
  • Free up cash flow for other areas of your business
  • Tailored finance agreements to suit your specific needs
Find out more

Views from the flipside

What our customers say

We could not have been happier. Banks as usual were a nightmare - they took over six weeks to eventually refuse for vague reasons unexplained. White Oak UK were professional, helpful, friendly, and best of all, fast.

CEO Awards 2016 Winner - Flintshire Business Awards leasing-life-2017 Leasing World Award 2017 SME Awards - Alternative Funder of the YearInnovator of the Year 2016Business Comparison Asset Finance Lender Award Growing Business Award - Amazon