How we collect and use your data

We may collect and process the following information about you in a number of ways, such as when you complete an application for our products and services, whether in writing or on our website, over the telephone or by some other means.

The information we collect may include your name, address, contact details, date of birth, bank details, details about your employment and financial information and may extend to copies of identification documents, such as passport, driving licence and/or utility bills.

When you use our services, you trust us with your data and it is our responsibility to be clear about what we collect and how we use this to deliver the best solution or experience to you. For more details on how we collect and use your data, please see our full privacy policy here or watch our short video above.

We may from time to time contact you about similar products and services available from the White Oak UK which we believe may be of interest to you. We may do this by e-mail, text or other electronic means, post or by phone unless you have told us that you do not wish to receive this material.

You can choose to opt out of marketing at any time, by any of the contact options listed below in 'how to contact us' at the end of this page.

We process personal information for certain legitimate business purposes, which include some or all of the following:

• Where the processing enables us to enhance, personalise or otherwise improve our services and communications for the benefit of our customers
• To identify and prevent fraud
• To enhance the security of our network and information systems
• To better understand how people interact with our website
• To provide communications that we think will be of interest to you
• To determine the effectiveness of our advertising

You have the right to object to such processing at any time by any of the contact options listed below in ‘how to contact us’.

Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

“Legitimate interests” means in the interest of our company in conducting and managing our business (to enable us to give you the best service and/or products).

For example, we have an interest in making sure that any marketing we conduct is relevant to you, so we may process your information to make sure that we can tailor this to your interests.

It can also apply to processing that is in your interest. For example, we may process your information to protect you against fraud, and to ensure that our websites and systems are secure.

When processing your data under legitimate interests, we always make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.

Our legitimate business interests do not automatically override your interests and we will not use your personal data for activities where our interests are overridden by the impact on you (unless we are otherwise permitted by law)

For more information on how we collect and process data, please visit our full privacy statement here.